Since the Chinese Spring festival is coming, we will have a holiday from 2017-1-27 to 2017-2-4,most Taobao shops will be closed sequently after 20 Jan,2017, and the domestic shipping would be delayed for 7-15 days.So during that period, we will could not reply your message and process your orders in time. If you plan to buy more items, you can place new orders right now, or you can purchase after we are back from the holiday. Sorry for the inconvenience caused and thank you for your understanding. 

Complaints and Claim


    Complaint & Claims

    Complaint & Claim Email: services@mistertao.com

    We prefer that you message us on our site. We will resolve the problem in 24 – 48 hours.


    Complaints required information

    1. User Name and Order ID, for example, B11111111111111

    2. Why do you make a complaint?

    3. What will you complain about, services, products or others?

     

    Claims on Order & Goods

    Claims Accepted

    1. Order is not delivered.

    2. Order is overpaid in Shipping or in System.

    3. Missing package or goods or accessories.

    4. Damaged package or goods.

    5. Wrong items, or not same as in original link from Taobao.com or MisterTao.com.

    6. Problems with Customs in China.

     

    Not Accepted

    1. Goods are not sent from us.

    2. Technical or Functional defect, for example, sound quality, software not included,etc.

    3. Warranty of Items. We do not provide Warranty Service on Any item.

    4. Small differences in Color, Clothing tag, Dimensions, etc.

    5. Problems with Customs in your country, such as taxes.


    Returning Goods

    This only happens when the item does not work for you and you want to return it for repairing, or just get a refund (international shipping not included). We only help you to contact seller but we will not take any responsibility to pay for returning or repairing. Refund for returning will be in 2 – 3 working days after we receive your package. Please see more information in <Refund Policy>.

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